Dealing with Dissatisfied Customers

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Dealing with Dissatisfied Customers

At one point, we have all either been a dissatisfied customer or have had to deal with a dissatisfied customer. You may agree, that one of the most frustrating things about being a dissatisfied customer, is usually not the issue that has caused you to be dissatisfied, but how the issue is dealt with.

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How To Be An Effective Problem Solver

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How To Be An Effective Problem Solver

The ability of any leader can often be summarised by the size of the problem they can solve. This is what makes great leaders so valuable to the organisations they work for, they solve problems in their individual areas, that otherwise, would remain unresolved. If you were to ask me what is the number one attribute I look for in an individual when recruiting, its problem-solving.

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2017: The 3EN Journey

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2017: The 3EN Journey

This week we wanted to take you on a journey of 2017, through the highlights of our year here at 3EN. There have been loads of exciting times, and we wanted to take the opportunity to say thank you to all of our readers for making it one of the most successful years by taking you on a journey down memory lane.

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Software Saved Christmas

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Software Saved Christmas

Twas the night before Christmas in the North Pole, and Santa was preparing for his Christmas deliveries. Whilst sat by his tree drinking a cup of hot cocoa, Santa was musing through his naughty and nice list, ensuring he had prepared accurately. But there was a problem, though Santa had been used to his stone-age software, this year somehow felt different. Unlike the Santa we know, the frustration was bubbling up inside him, inaccurate data, glitchy processes, and unintelligible information had gotten the best of him! 

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