Our Technical Services team focus on the delivery of solutions to our customers, tailored to meet your requirements and needs first. We follow a simple process that develops an understanding of the problem to be solved. Through an iterative process, engaging closely with our customers, we provide an end-to-end solutions that not only meet your needs, but go above and beyond.
Solutions cannot be developed without a firm understanding of the customer need. Before creating any solutions we engage with you to understand the unique difficulties you are experiencing.
Once we understand your requirements, we develop and iterate through a design process to achieve a solution that solves your difficulties.
3. Configuration and Development
Upon agreeing the design, our team will configure systems, and where necessary, develop enhancements bespoke to your requirements.
4. Testing and Deployment
Through iterative development, the solution is tested against the requirements, and deployed to selected users for acceptance testing.
Throughout our entire approach, documentation is maintained to supplement our support team. This documentation includes user manuals and technical documentation.
Our technical team operate through our client engagement team and provide a second level support for specific problems that may be encountered.