Tailoring Solutions

Our Technical Services team focus on the delivery of solutions to our customers, tailored to meet your requirements and needs first.  We follow a simple process that develops an understanding of the problem to be solved.  Through an iterative process, engaging closely with our customers, we provide an end-to-end solutions that not only meet your needs, but go above and beyond.

 

Our Process

1. Understanding

Solutions cannot be developed without a firm understanding of the customer need.  Before creating any solutions we engage with you to understand the unique difficulties you are experiencing.

2. Design

Once we understand your requirements, we develop and iterate through a design process to achieve a solution that solves your difficulties.

3. Configuration and Development

Upon agreeing the design, our team will configure systems, and where necessary, develop enhancements bespoke to your requirements.

 

4. Testing and Deployment

Through iterative development, the solution is tested against the requirements, and deployed to selected users for acceptance testing.

5. Documentation

Throughout our entire approach, documentation is maintained to supplement our support team.  This documentation includes user manuals and technical documentation.

6. Support

Our technical team operate through our client engagement team and provide a second level support for specific problems that may be encountered.

 
 
3EN were a great consulting partner, in the true sense of the word. They were there for us right through every step of a complex ERP implementation and roll-out of new business-wide process changes. They took the time to really understand our pain points and used their deep Netsuite expertise to develop processes that fit our needs and allowed us to gain huge efficiencies from the system.
— Eoin O'Donoghue, Financial Controller
 
 

 

Contact us to book in for a free consultation and discover how we can help you achieve the end-to-end solutions your business needs.