This seems like such an obvious question. 3ENs focus is not just selling NetSuite, but making sure the software is the right fit to your company, to ensure we deliver not just software, but an end to end solution that runs the way you need it to. Maybe the question of “why is getting it right so important” gives you less to think about than “what would happen if you got it wrong?”.
Selecting a System
Your software and your processes should match, even if it means you need to customise your software, and evaluate your processes, they need to be hand in hand. There are so many benefits to getting this right, but also a lot to think about in the selection process. It’s no secret that every company looking to implement a new system will usually be looking at multiple options, and within this they will be considering things like, cost, fit, timescales, and return on investment. The actual cost of licensing is a small part of the actual total cost.
Something else to consider is the ‘Bigger Picture’. You may have selected the right system for your business this year, but what about 3 or 5 years down the line? Will the system grow with you? Have you picked a solution that is flexible, scalable, and sustainable, allowing it to support not only your vision of the business, but also industry changes, regulatory changes, legal changes, and addresses growing opportunity?
The Benefits of Getting It Right
Getting the right system for your business will bring many benefits, including increasing employee productivity, zero data duplication, better time management and therefore will save money. I refer to this as “the single truth” one place that records the data management of your business, a master data library if you like, not necessarily a single system, but a single point of record and control.
Picking the right system can stem further than just saving time and money, a system that your employees feel works well for them can also increase morale in the workplace and employee satisfaction.
Points to consider
- A solution must support your business strategy long and short term.
- Total cost of ownership (TCO) must be understood in detail. Not just a view of what is cheaper here and now.
- Flexibility is important, every business landscape is moving quicker than ever before.
- Scalability, allowing your organisation to grow, internally, within your supply chain, and with your clients and partners.
- Adaptable, changes in politics, localisation, industry, legislation.
- An invested product, how much in value and volume is invested into the product you are building on, is it economically viable, future proofed, financially secure.
- Supports both global and local reach, supports you where you are and where you want to be, virtually and physically.
- Behaviour and culture of the vendor and partner you are working with. A systems partner well-chosen can become an integral part of your future, success, growth, strategy.
A big indication for me is I always believe in my gut feel. I cannot quantify this, or document it with measures, KPIs, reports. However, go see your systems partner, take time out to understand how they run their business, how they use technology, what they do to stand out and be different.
Too many people ask vendors and partners to come to them, it is important to understand who you deal with, how they act, how they work, your own gut feel, the reception you get, the hospitality, interaction, work environment. They would not be qualifying factors above the 8 points outlined, but would be deciding factors in the final selection. You are deciding on a core part of the future of the business. Who you are working with, why you are working with them, and how you see yourself working together in the future, are all very important to the success of your business and the software you choose.