Homes around the world are exploding with technology. From mobile devices and connected wearable technology to home automation technology for wireless control of lighting, heating, and even coffee machines, technology is taking over our home environment. Not only is this technology becoming commonplace, but it is making lives easier for so many people. There has been one hugely obvious omission though from the technology automation movement.
Why has it taken so long for IoT to make its way into our lives in our office environment? If we are so eager to connect things even as simple as coffee machines to home automation, why hasn’t the office space followed suit? Well for one, integration has been a huge issue. Having Office automation products that really add value need to provide a level of integration to your backend systems that are as seamless as our home. Though this has become a huge stumbling block to automating the office. Ensuring that the devices that you have are intuitive, integrated, and reliable to produce a true ROI for the business. This has led to many organisations being extremely standoffish when it comes to creating a connected office.
Around 2 years ago 3EN began a journey down this very track, with the goal of connecting its own office in a way that resolved 4 very normal business issues. These four struggles being;
- Employee and guest sign in/out register
- Meeting room management
- Big screen display for waiting areas for promotional purposes
- Departmental KPI visibility
This led to the development of a suite of smart office products that aim to resolve these problems for NetSuite users, whilst bringing the benefits of connectivity that our personal and home lives enjoy, into the office space. This suite of products made up of Hello, Book, Show, and View are part of the Glance family, smart office automation for NetSuite.
Glance exists to bring the backend advantages of the worlds #1 Cloud Business Software, NetSuite, into the office in a tangible and valuable way, resolving the pains many normal business struggles. The four core applications that makeup glance and their advantages are as follows.
Hello is your virtual receptionist. Taking away the old-fashioned pen and paper management for registering who is currently present in your office. Not only does this cover you for fire and safety, but it brings a professional and modern look and feel to your office.
Employees now seamlessly sign into your building with their face. Yes, you read that right. Hello uses facial recognition to learn your employees face, when they walk up to the iPad in your reception in the morning, simply press “sign in”, and the iPad will snap a quick photo, recognise who it is, and offer them a simple avatar of their employee photo, with the option to sign in, or sign out if they have already signed in that day. This seamlessly links in the background to their employee profile and shares a notification to the dashboards around the building that they have signed in. For employees, signing into your building as never been easier (Or more fun). Also within the Hello apps, is a remote sign in-app, which allows your employees to sign in no matter where they are. So if you have employees either remote working, or working on client sites, they can log in remotely to whichever location they are, meaning you have full visibility of employees, their locations, and their start and end times. Locations can be customised to your organisation, so for example, clients saved to your CRM could be pulled through for selection on the app, giving you full visibility.
Also included on the Hello reception app is a guest register which allows guests to sign into your building with their name and email address, not only allowing you to keep up with fire and safety standards but also a great marketing activity to gather data if done in the right way according to GDPR.
The final regulatory advantage Hello gives you, is that in the case of an office emergency, your receptionist, or another member of staff can grab the iPad as they leave the building, much as you would a sign in book, and view a comprehensive list of those who are signed into the building, and tick off the register as you perform a roll call of those who have evacuated the building.
All in all, Hello gives you the ability to increase efficiency, visibility, and cut down on manual tasks when it comes to managing employees.
No matter how many meeting rooms you have, managing the use and allocation of them can be an administrative nightmare. Be it one room, or 10, meeting rooms need to be streamlined, use managed, and allocation visible. This is where Book comes in. Connected to your NetSuite system, Book sits as an app installed on a tablet outside every meeting room and has the functionality you and your colleges need to book rooms, view their availability, and manage allocation. Book, being connected to your NetSuite instance, talks to the rest of your Glance applications enabling you to view meeting room information from our View dashboards. Book also allows you to page employees directly from the application to require them in a specific meeting, with notifications displaying on the dashboards around your building.
Now, where is their excuse for forgetting that meeting they’re always late for!
One of the primary benefits of NetSuite is its ability to provide real-time role-specific data, available for your employees to view and interact with directly on NetSuite. But what if you could take that experience to an even higher level. Real-time data, on big screen dashboards around your building. Team KPI’s, employee availability status, support cases, and any other data you hold in NetSuite, right in front of your eyes, at a glance. View is the driving force behind this advancement. View takes the data you need and want to be displayed to employees, and places it on your wall, viewable, and available to all it applies to. View allows for multiple dashboards to be created and displayed with different data within different offices or departments, meaning the right teams an see the right and relevant data.
Show is a big screen display for your waiting and communal areas. Using NetSuite on the backend to manage and control videos, images, promotional messages, and a text-based ticker, Show displays your marketing messages, employee motivation, or whatever else you can dream of, and promotes them on a “jumbotron” in these locations. Here at 3EN, we use Show in our waiting area to display marketing messages while guests are waiting to be seen, and the ticker tape to display greeting messages or welcome notes to people we are expecting into our office that day.
Whatever you dream of being able to communicate to those in these specific areas, Show, managed through NetSuite, can help you communicate the perfect message, in a timely manner.
Taking NetSuite to a new dimension
All in all, Glance’s purpose is to take your NetSuite experience and make it even more tangible, creating a smart office experience to match the smart business system you already have. Using NetSuite as the engine to drive the glance suite means you have all the backend power of NetSuite, right at your fingertips to sign in and out with facial recognition, book and manage meeting rooms, view KPI’s and essential business information on dashboards, and promote your marketing messages and information on big screen displays around your office.